NBK

An immersive digital branch experience.

Expertise
Customer Journey Design
Visual Language
Brand Integration
Interior Design

The challenge

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Our process

The challenge

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+95%

Youth Category Satisfaction
XXX

Silver Award - Location Based Services
280m2

State of the Art Technology

Our process

The challenge

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

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Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

Our process

Create a future-inspired, digital-focused branch to connect with a new generation.

Create a future-inspired, digital-focused branch to connect with a new generation.

The challenge

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Our process

The challenge

An innovative and tech-infused bank branch that puts customer experience at the heart.

An innovative and tech-infused bank branch that puts customer experience at the heart.

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An innovative and tech-infused bank branch that puts customer experience at the heart.

An innovative and tech-infused bank branch that puts customer experience at the heart.

An innovative and tech-infused bank branch that puts customer experience at the heart.

An innovative and tech-infused bank branch that puts customer experience at the heart.

An innovative and tech-infused bank branch that puts customer experience at the heart.

An innovative and tech-infused bank branch that puts customer experience at the heart.

An innovative and tech-infused bank branch that puts customer experience at the heart.

An innovative and tech-infused bank branch that puts customer experience at the heart.

Our process

An innovative and tech-infused bank branch that puts customer experience at the heart.

The challenge

Digital Touchpoints

Digital Touchpoints

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Digital Touchpoints

Digital Touchpoints

Digital Touchpoints

Digital Touchpoints

Build a hub for people who would be willing to increase their visits

Build a hub for people who would be willing to increase their visits

Digital Touchpoints

Build a hub for people who would be willing to increase their visits

Digital Touchpoints

Digital Touchpoints

Build a hub for people who would be willing to increase their visits

Our process

Digital Touchpoints

Build a hub for people who would be willing to increase their visits

The challenge

Banking Bar

Banking Bar

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Banking Bar

Banking Bar

Banking Bar

Banking Bar

A new generation concept example to the "up and coming" approach of repositioning of bank branches.

A new generation concept example to the "up and coming" approach of repositioning of bank branches.

Banking Bar

A new generation concept example to the "up and coming" approach of repositioning of bank branches.

Banking Bar

Banking Bar

A new generation concept example to the "up and coming" approach of repositioning of bank branches.

Our process

Banking Bar

A new generation concept example to the "up and coming" approach of repositioning of bank branches.

The challenge

Says Mohammed Al-Othman, GM of Consumer Banking, NBK

Says Mohammed Al-Othman, GM of Consumer Banking, NBK

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Says Mohammed Al-Othman, GM of Consumer Banking, NBK

Says Mohammed Al-Othman, GM of Consumer Banking, NBK

Says Mohammed Al-Othman, GM of Consumer Banking, NBK

Says Mohammed Al-Othman, GM of Consumer Banking, NBK

Says Mohammed Al-Othman, GM of Consumer Banking, NBK

The concept that I-AM created is the first of its kind in Kuwait, a milestone in our continuous technological advancement.

The concept that I-AM created is the first of its kind in Kuwait, a milestone in our continuous technological advancement.

Says Mohammed Al-Othman, GM of Consumer Banking, NBK

The concept that I-AM created is the first of its kind in Kuwait, a milestone in our continuous technological advancement.

Says Mohammed Al-Othman, GM of Consumer Banking, NBK

Says Mohammed Al-Othman, GM of Consumer Banking, NBK

The concept that I-AM created is the first of its kind in Kuwait, a milestone in our continuous technological advancement.

Our process

Says Mohammed Al-Othman, GM of Consumer Banking, NBK

The concept that I-AM created is the first of its kind in Kuwait, a milestone in our continuous technological advancement.

The challenge

Omni Channel

Omni Channel

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Omni Channel

Omni Channel

Omni Channel

Omni Channel

Alongside the physical space design projects, we have also worked on the mobile app facelift project. The objective was to gain quick wins with minimal design intervention. The design iteration focused on increasing the visibility of key information, easy access to the frequent actions and a menu hierarchy where users can reach to each item with a few taps. Several routes for the look and feel of the app was proposed , as well as different concepts for different customer segments , all of which was in line with renewed brand identity.

Alongside the physical space design projects, we have also worked on the mobile app facelift project. The objective was to gain quick wins with minimal design intervention. The design iteration focused on increasing the visibility of key information, easy access to the frequent actions and a menu hierarchy where users can reach to each item with a few taps. Several routes for the look and feel of the app was proposed , as well as different concepts for different customer segments , all of which was in line with renewed brand identity.

Omni Channel

Alongside the physical space design projects, we have also worked on the mobile app facelift project. The objective was to gain quick wins with minimal design intervention. The design iteration focused on increasing the visibility of key information, easy access to the frequent actions and a menu hierarchy where users can reach to each item with a few taps. Several routes for the look and feel of the app was proposed , as well as different concepts for different customer segments , all of which was in line with renewed brand identity.

Omni Channel

Omni Channel

Alongside the physical space design projects, we have also worked on the mobile app facelift project. The objective was to gain quick wins with minimal design intervention. The design iteration focused on increasing the visibility of key information, easy access to the frequent actions and a menu hierarchy where users can reach to each item with a few taps. Several routes for the look and feel of the app was proposed , as well as different concepts for different customer segments , all of which was in line with renewed brand identity.

Our process

Omni Channel

Alongside the physical space design projects, we have also worked on the mobile app facelift project. The objective was to gain quick wins with minimal design intervention. The design iteration focused on increasing the visibility of key information, easy access to the frequent actions and a menu hierarchy where users can reach to each item with a few taps. Several routes for the look and feel of the app was proposed , as well as different concepts for different customer segments , all of which was in line with renewed brand identity.

The challenge

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Our process

Our process

Behind the scenes

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